May We Help You

I noticed that I have not been receiving my airtel bills for about 3 months in a row. Usually, I go directly to their website and pay using my card. Today, when I did, I noticed the link saying "May We Help You?". Yes, Of course. So, I went there and it gave me a screen.



I promptly filled in the relevant fields and gave a detailed description of my problem. Then clicked on the submit button. Then came this screen.



Great!! It had deleted all my text and presented me with the blank box again. And just look at the text-area given for the description field for “150 characters”!!

But still, I went ahead and logged in my complaint only to get a message saying that they would revert back on Dec 1 (11 days from now).

I thought I should not have asked for the “help”.