Bad Debts

This is rather an interesting imagination, but there is a possibility. In the past, I had irritating experiences with some telecom providers and banks during closing of accounts. One of my friends has also shared a similar experience. Even after giving the request for disconnection, the connection or the account has not been closed. In the case of a mobile phone service, the monthly rental and the late charges have been charged every month for a connection which is supposed to have been closed months earlier as per the request.

There might be some customers like me who are bothered about this and keep pestering the company regarding the closing of the account. But, I believe not everyone does so. Once they give instruction they are not further bothered.

I thought this was a sheer lack in the customer service but during one of our discussions, my friend Karthikeyan and I figured out there could be a hidden agenda behind this whole story.

The situation goes like this. The company keeps charging rentals and late charges for a definite period and subsequently closes the account writing off the amount accrued on the same. As per the records, they have provided “service” to a customer who defaults on his payments forcing the company to close the account and write-off the balance on his account. In reality, there is no service provided at all and no loss made by the company.

In curiosity, I just had a look at the annual report of one of the major telecom providers. It had written off an approximate amount of about Rs 2 billion in the FY 2008-09. Well, there could be some real instances where people used up the services and defaulted creating bad debts to be written off. But one cannot eliminate the possibility of intentionally creating bad debts and writing off the same.

Assume that about 10% (some random percentage, as I do not have any basis to come with a closer guess) of the bad debts are created in this fashion which is Rs 200 million. This reduces the taxable income of the company by that amount. For ease of calculation, assume that the income tax is charged at 30%. Let us have a look into what each party gains or losses.

Company: Tax on Rs 200 million = Rs 60 million saved for the company, but has to pay the service tax (say 12%) on Rs 200 million = Rs 24 million. Therefore, a net gain of Rs 36 million.

Government: A tax of Rs 60 million lost, but gains a service tax (say 12%) on Rs 200 million = Rs24 million. Therefore, a net loss of Rs 36 million.

Customers: Lending their names unknowingly in evading the income tax.